Archive for the ‘Uncategorized’ Category

Turkish Delight

Wednesday, November 19th, 2008

The ESOMAR qualitative congres is in Istanbul this year. Good choice. One of the good things in Istanbul is that the better hotels provide free wireless internet. I haven’t had that in any place up to now. The second good thing is that they pour out an excellent tea, brewed in the English way.

The congress started with a musician as a key note ’speaker’. It was Tuluyhan Ugurlu . The idea of having a concert in stead of a speach was brilliant. Tuluyhan played piano and was accompanied by a Turkish flute that I really loved. The intersting part however, was that he had a slideshow running while playing. The slideshow gave an impression of Anatolian history since the Hittites. For my ears – and some of my fellow Dutch – this felt like utter propaganda. All of the ancient tribes that inabited Anatlolia where wonderful, glorious and open minded. All of them where in favour of acknowledging women rights and respected all faiths. And the last and glorious leader was Attatürk. To give you an impression of his playing:A concert played

The interesting part was that I guess Tuluyhan did not at all intent to do this, he probably wanted to say that we all should respect women rights and different faiths and that he loved the country he is living in. Looking at his web site I think he wanted to stress the universal aspect of life, by going back so long in history.

So what we encountered was a different believe system. Ironically the ESOMAR president, Frits Spangenberg, just mentionned another aspect of the Turkish believe system: YouTube is blocked in Turkey to prevent unpatriottic video’s to be posted.

Interesting to see how strong these believe systems are, and how difficult it is to communicate between two systems. It shows quite clearly when the cleft is so huge. But in a more subtle way there are so many diffences in those systems that you could ask yourself: do we really communicate? Or is it more often an exchange of words.

From a to b in a crooked line

Monday, November 17th, 2008

As we all know the shortest distance between A to B is a straight line, but the fastest way is the crooked line. Today traveling the fastest way from Amsterdam to Istanbul felt like a pretty straight line: by car to airport, within the airport by feet, to the crowded plain. The plain was filled with a big party going on a Hajj. Interesting to see your own mind working there: a lot of man in white gowns and women with white gowns and white veils. First you thing: fundamentalists. Obviously in psychology the straight line is the fasted: straight from observation to stereotype. I had a long chat with three of them. The talking quickly switched my thinking to: nice and friendly people, taking their faith serious. They quickly change from a category to human. Interesting to see their minds working: they told me Mekka was the center of the earth. I laughed and said: in your world maybe, but not in mine. Two straight lines crossing. Two dutch fellow travellers laughing at the ’silly’ persons and shaking their heads, uttering sounds of disgust. Without the opportunity of meeting the stereotype is taken for moral truth.

For some reason this little story stayed alive all day. Had an interesting conversation with Dutch Marketing Researchers about the phenomenon on the ESOMAR Qualitative Congres welcome drinks. If you do qualitative research you meet an awful lot of people and you see your own stereotyping challenged on a daily basis. The intersting thing is that this does not stop your stereotyping enging from running. The interesting thing is that stereotyping can only be changed by actual meeting. That is more that a physical meeting, you need to be open a little as well. Modern society gives us both a huge opportunite to meet and open up and an opportunity to hide in your own fortified walls of fixed opinions.

The frighting thing is that in research amongst young islam youth, they told me they didn’t suffer from racism, in their view this was not big in Holland, but they suffered strongly from stereotyping.

Jochum

Jochum Blogging!

Monday, November 17th, 2008

Jochum is blogging in English. Appologise to the Dutch readers, but the problem is that it takes too much to write them in Dutch and English.

Innovation space

Saturday, November 15th, 2008

Some of my blogs were about innovation. This subject keeps me thinking. No wonder, it is a major subject for marketing and marketing research. I don’t want to fall in the trap of categorising (after reading Daves blog on the wholes in the knitting). But there are a few different reasons to start innovation, and it is worhtwhile to look at the differences in innovation behaviour. To name five kinds (not at all complete):

1 emerging innovation.
This just happens. No clear owners. Over time the habits change. Tools are used differently. At office the tie is no longer seen (only at finance and consulting offices). Someone makes an adjustment to something. It slowly spreads. After a decade nobody remembers it has ever been different. Words get a different meaning. New words are used. Not a big deal. A seemingly slow process you don’t even notice. But the effect is huge. Like the movement of the sun. Just look at a movie from 20 years back, or fashion two years back.
2 new niche-innovation.
Like in evolution, sometimes the environment changes and the new environment creates new opportunities. Internet was something like that. It created a vaste innovation space, attracting innovative types, creating innovative companies
3 gun-to-head innovation
This is intended innovation for businesses that have seen society change and are in the ‘problem zone’: newspapers for instance. An extremely difficult innovation space, because at the same time the company is still extremely dependent on ‘the old habits’ and innovation is often in conflict with the core business. On top of that free thinking is quite difficult with a gun pointed at your head
4 profit driven
Nowadays in FMCG innovation is commodity. You can’t survive without. It is: finding new products. A whole industry is built around that (and I am part of that industry). The interesting thing is that in this environment real innovations do not work, they are not as profitable. A little difference in packaging, a small adaption that fits within the categorie rules is more likely to generate short time profit. A huge innovation for instance was the Magnum: more ice, more chocolate and a new look on icecream (indulgance). If you look at it from Mars it is not a huge distance from ice before Magnum. The good news about that is that ‘old world methodolodies’ like traditional market research work fairly good in this context. Maybe this kind of innovation is very much mimicking nature evolution within fairly stable systems.
5 fun and passion driven innovation
There is always this one person, or a couple of persons, that is absolutely maverickal crazy about an idea. Most of them end up poor. Some of them blame society for a lack of succes. But if you look at a lot of successes (Nike shoe’s, Innocent drinks) behind it is a burning passion to create.

I think it would be interesting to think of a 100 new innovation spaces. If you want to become rich you categorise them, and build pre-constructed solutions for all. In due time your categoresation will of course have to adapt, be it through proces 1, 2, 3, 4 or 5, or a combination of those.

(this post was first published on www.cognitive-edge.com/blogs/guests.)

100% bling bling

Thursday, November 13th, 2008

The Rijksmuseum may have been completely wrong in managing the reconstruction process that will probably take two decades – a time frame that China use to rebuild complete cities – in my opinion they did a great thing in exhibiting Damien Hirst ‘for the love of god‘.

I have seen it, and must say I was impressed. It is exuburant, extravagant and outrageous. I think the beauty of it lies in the multiplicy of meanings it evokes at the same time: memento mori, vanitas, bling bling, craftmenship, money.  It is at the same time conceptual art (which I hate) and not conceptual at all. It is often said that art is able to express  the spirit of a time and it can be seen as ‘weak signal’ for future developments. How coïncidal is it that this piece of art has been issued just before the crisis we encounter? I think the piece fits perfectly well in the environment of the Rijksmuseum with its 17th centrury  art.

Very worthwile is the part of the website that allows visitors to express their opinion.

Tuesday, November 11th, 2008

One of the advantages of having your office in the heart of Amsterdam, is being close to one of the best orchestra’s of the world: the Royal Concertgebouw Orchestra. It is  140 ago that this orchestra gave its first concert. Now it is rated as top 3 in the world, but my personal opinion is that it should be #1. This opinion is based on the fact that this orchestra has since its origin in 1888 been promoting contemporary music. Mahler loved the orchestra and directed his music in Amsterdam.
For those who love musical experiments like me: check the orchestra on their site. For those who don’t: you needn’t be affraid. The orchestra covers all of the symphonic tradition and provides video and audio that should be able to satisfy everyone with a love for classical music.

Early this year I had the opportunity to do a narrative project for the orchestra. As it appeared, the orchestra is part of an extremely strong narrative. It is deeply rooted in the Amsterdam collective consciousness. This is a story of succes through constant innovation. The project lead to interesting insights for the management, and contributed to the thinking that underlies the new website. Of course it did so only partly. David Bazen as the ‘manager of all business affairs’ strongly advocates new media as a tool for innovation. I guess the new website certainly reflects this, it is worth looking at their homepage.

Check out the the new possibility of downloading complete symphonies as a gift of the 120 year young orchestra. Because of the coöperation with the dutch radio site the interface is partly in Dutch, but it should be possible to fill in even if you don’t understand the language.

(this item was first published on www.cognitive-edge.com/blogs/guests)

Innovation paradox

Saturday, November 8th, 2008

Yesterday my blog was about the need to ‘reset’ you view on the world as an important factor in innovation. Within the world of market research we need to practice this more and more.

One aspect that has often be neglected in discussions about marketing research is the role of ‘freshness’  in interviewing. Often questionairs (in quant) or discussion guides (in qual) encourage the path of thinking that is predominant in society. The consumer is encouraged to think within the paradigma’s dictated by the view of the world as it is viewed by the marketing professionals. This is partly because the construction of the questionairs directly follow the assumptions the marketing professionals make: we probe for the information we want to have. Another reason is that the view of the consumer is formed by advertising and communication that is brought to them by the marketeer. So research gives you back the vision on the markets as they where implanted in the collective memory.

This is a barrier to innovation. And it is a barrier to finding new opportunities and new thinking.

Therefore, if we are in the field of innovation, we do not only need a fresh look from the buyers of research, we need to stimulate a fresh look from the consumers as well. This means that we are in need of methods that are a bit disruptive to the consumer and to the research buyers. We need to prevent us from the entrained thinking we are used to. We need to stimulate other parts of the neural networks. I would like to introduce two basic principles:

1
the more you try to get information from consumers in a format you can directly use and implement, the less the value of the information will be for innovation

2
the more easy it is to understand the consumer voice, the more ready made the answers are and the less interesting the consumers voice will be

I would like to call this the innovation paradox: if it wouldn’t take as much effort to really innovate, it wouldn’t be so rewarding to really do so.

I see it as a challange to come up with methods that help a fresh and innovative look both with consumers and research buyers.

(First published on www.cognitive-edge.com/blogs/guests)

Numbers

Wednesday, November 5th, 2008

Just following the US elections. No matter the results, this will be considered as a histrorical night. Interesting to see the role of numbers. I am switching between CNN and Dutch television. The way CNN is presenting numbers is really interesting: analysts manipulate touch screens and browse in interactive number charts. Even more interesting is their comments. It is becoming very clear that interpreting numbers is not an exact science at all, but an art. It takes experience and gut feeling to get the numbers right. This has always been true. However, the ‘old’ technology forced the media to present quantitative data in a ‘fixed’ way, suggesting a rock solid character. The new technology with all of the browsing possibilities, make very clear how explorative quantitative analysis can be and how many factors can influence the end result.